#Vip access desktop code#

#Vip access desktop code#

Provide periodic reports to the guest services department supervisor and it as requested.Įnsures vip guests as well as large corporations, influencers, ambassadors, and any guests that is provided a ticket prize or promo code is assisted should the need ariseĮnsures timely communication with our legal team and the sales team coordinator for any special events or legal documentation requirements for prizes or ndas.Įnsures guests are always provided correct information regarding, policies, event specifics, and ticket typesĮnsures to always remain positive and cheerful even in highly stressful situationsĮnsuring effective, professional communication with guests while assisting them, over the phone, via email, chat, and social media.Ī minimum 3 years experience in a customer service supervisory role Work closely with cm, acms, and guest services and ticketing supervisors for each venueAs well as sales & marketing or c-suite to assist in any special guest requests. This position will specialize in vip guests, executive referrals, as well as marketing, and c suite invited guests.Īdhere to event budget by verifying payroll falls within the approved guidelines Managing a team of 1-2 remote guest service agents located across the usĪssisting in the development of processes to ensure we are meeting adequate staffing requirements, staff training, technical requirements, and the effective communication with onsite guest services, for box office, and front gate concerns.Įnsures each team member is given appropriate training to uphold the enchant experience all guests should experienceThis includes before and after walking through our gates.Įnsures guests are wowed by the guest service experience by ensuring customer queues are serviced quickly but still in line with enchant magic and in an orderly fashion, ticket changes are processed accurately, and any changes are clearly explained, and each guest is assisted with any other inquiry they may have We are creators of a magical event called enchant christmasWe have hosted over three million guests over the past 5 years and have experienced significant growthWhile christmas is a big part of what we do, it is only the beginning of where we intend to go.Įnsuring our special guests are assisted with enchant magic Is to inspire joy and connection through your inspiring leadership by joining a team of creatives to pioneer a world class event that includes an amazing light maze, food, drink, and christmas village experience while amplifying the enchant story of innovation, creation and magical moments.Įnchant is looking to fill a seasonal role with a start date in september until january 2023Given enchant is growing rapidly, there may be the potential to continue working with our organization.